Support

Need help with API Butler?

Check the docs or contact us directly.

We usually respond within 24-48 hours.

Troubleshooting

Common issues

How do I export a CSV from Excel or Google Sheets?

In Excel: File → Save As → CSV (Comma delimited). In Google Sheets: File → Download → Comma-separated values (.csv). See the full guide in the docs.

Why is my CSV not working?

Make sure the first row contains headers.

Where is my API endpoint?

Your API endpoint is generated after a successful upload.

Why is my API returning no data?

Check whether your CSV contains valid rows and columns.

How do I use the generated API?

Start with the API usage guide in the docs.

What happens when I cancel my subscription?

Your billing state updates according to your active plan and cancellation timing.

My API returns 401 Unauthorized

Make sure you include your API key as the X-API-Key header when your API requires it. Starter APIs are always public. Pro and Growth can enable or disable required API keys in the dashboard.

I regenerated my API key and can't access my data

Regenerating creates a new key and immediately invalidates the old one. Copy the new key from your dashboard and update it in all your clients or integrations.

Contact

Still need help?

Please include your account email and a short description of the issue so we can help faster. We usually respond within 24-48 hours.